Frequently asked questions

We provide answers to the most important questions about our service.

Our service FAQs

Time and again we receive questions about our services and offers. So that you can get answers quickly without having to write a time‐consuming email, we have listed the most frequently asked questions here. If our comprehensive answers do not provide you with the help you need, or if you have a question that is not listed here, then please contact us.

Where can I get spare parts?

Spare parts for your vehicle can only be ordered from authorised dealers. You will need your chassis number when ordering. Afterwards, your order will be forwarded to a business partner. There you can have the part installed in the vehicle or simply take the part with you. If desired, it can be delivered to your home for a surcharge.

Aside from purchasing through a dealer, is there also a factory outlet?

We only work with selected specialised companies. Our business partners can best advise you with their expertise. They will not only offer you repair and maintenance services but also other products, such as awnings. Buying directly from the manufacturer is not possible.

Whom can I contact in the event of complaints and warranty claims?

In the event of warranty claims or complaints, contact your specialist dealer, stating the chassis number, and have the matter recorded there. Your specialised dealer will then contact our team immediately and clarify everything else for you.

Where can I get a manual, technical data or plans?

Our dealers have all of the technical drawings as well as electronic installation plans available for all of our vehicles. Please contact our business partner, they will be more than happy to help you. Unfortunately, due to safety reasons we are unable to forward any plans to end customers. For your own safety, please only have an authorised dealer perform any conversions on your vehicle.

Where can I get promotional material?

Our dealers have an extensive range of promotional items available. Our product range includes both textile articles such as jackets and shirts as well as promotional items such as lanyards and balloons. If you are interested, please contact our retail trading partners, where you can buy the products.

Is a factory pick-up possible?

Yes, factory pick‐up is available for the KNAUS, WEINSBERG and T@B products at the Jandelsbrunn location.

Further information is available on the factory delivery page.